RHUB 6-in-1 Web Conferencing Appliances

The RHUB 6-in-1 appliance provides secure web, audio & video conferencing with remote support in one appliance. A free audio conferencing service is included.

Products Specification

TM-210

 

Default Capacity: 2 meeting rooms, 10 concurrent participants
Max Capacity: 4 meeting rooms, 20 concurrent participants 
Dimensions (L x D x H): 9” x 6 x 1.2”  
Weight: 4.9 lbs 
Network: 10/100/1000Mb Ethernet 
Power supply: 10W, DC 12V 5A (External Adapter) 
Fanless: no noise
LDAP integration: optional

TM-270

 

Default Capacity: 3 meeting rooms, 15 concurrent participants
Max Capacity: 10 meeting rooms, 50 concurrent participants 
Dimensions (L x D x H): 9” x 6 x 1.2”  
Weight: 4.9 lbs 
Network: 10/100/1000Mb Ethernet 
Power supply: 10W, DC 12V 5A (External Adapter) 
Fanless: no noise
LDAP integration: optional

TM-510

 

Default Capacity: 4 meeting rooms, 20 concurrent participants
Max Capacity: 20 meeting rooms, 100 concurrent participants 
Dimensions (L x D x H): 9” x 6" x 1.7”  
Weight: 6 lbs 
Network: 10/100/1000Mb Ethernet 
Power supply: 12W, DC 12V 5A (External Adapter) 
Fan: quiet fan
LDAP integration: optional

TM-560

 

Default Capacity: 6 meeting rooms, 30 concurrent participants
Max Capacity: 50 meeting rooms, 200 concurrent participants 
Dimensions (L x D x H): 9” x 6" x 1.7”   
Weight: 6 lbs 
Network: 10/100/1000Mb Ethernet 
Power supply: 12W, DC 12V 5A (External Adapter) 
Fan: quiet fan
LDAP integration: optional
HAC (High Availability Cluster) appliance: optional
Optimization for international participants: included

TM-600

web conference hardware  

Default Capacity: 12 meeting rooms, 70 concurrent participants
Max Capacity: 100 meeting rooms, 300 concurrent participants 
Dimensions 1U rack-mount chassis with 14" depth 
Network: 10/100/1000Mb Ethernet 
Power supply: 200W 
LDAP integration: included
HAC (High Availability Cluster) appliance: optional
Optimization for international participants: included

TM-800

web meeting hardware 

Default Capacity: 25 meeting rooms, 100 concurrent participants
Max Capacity: 200 meeting rooms, 500 concurrent participants 
Dimensions 1U rack-mount chassis with 14" depth 
Network: 10/100/1000Mb Ethernet 
Power supply: 200W 
LDAP integration: included
HAC (High Availability Cluster) appliance: optional
Optimization for international participants: included

TM-1000

webinar hardware 

Default Capacity: 50 meeting rooms, 200 concurrent participants
Max Capacity: 1000 meeting rooms, 3000 concurrent participants 
Dimensions 1U rack-mount chassis with 14" depth 
Network: 10/100/1000Mb Ethernet 
Power supply: 200W 
LDAP integration: included
HAC (High Availability Cluster) appliance: optional
Optimization for international participants: included
 
 
License Definitions: 

1. Meeting Room

A meeting room is an active meeting session. The number of meeting rooms is the maximum number of concurrent meetings you can host within that appliance.

When you start an interactive, seminar or remote support meeting, you use a meeting room license whether you have attendees joining the meeting or not. When you start a remote access meeting on a computer to be remotely accessed, a meeting room license is not used until there is an attendee joining the meeting and accessing the computer.

When you schedule a meeting, it merely reserves a meeting ID and does not consume any meeting room licenses.

2. Concurrent Participant

A participant is the meeting host or an attendee. When the meeting host starts a meeting, or an attendee joins a meeting, it consumes one participant license.

The number of concurrent participants is the maximum number of participants in all meeting rooms combined within that appliance.

3. Examples

The TM-510 appliance offers 4 meeting rooms and 20 concurrent participants by default. Out of the box (without additional licenses), you can host 4 concurrent meetings and have up to 20 concurrent participants in the four meetings. As an example, you may have one meeting for a sales seminar with 6 participants and another meeting for an administrator with 6 participants, 1 additional meeting with 6 participants, and last, 1 meeting for an IT support person with 2 participants.

If you use the TM-510 just for remote access, you can start a remote access meeting on up to 19 different computers. One remaining participant license is needed for you to remotely access one of those 19 computers anytime. Or you can start a remote access meeting on 17 different computers and reserve 2 participant licenses for other meeting types such as an interactive meeting or a remote support session.



RHUB ENABLE
What does the RHUB ENABLE cover and include? 

1. Hardware warranty:
Provides advance replacement in case your unit becomes defective.

2. Software updates:
Protects from obsolescence and updates the RHUB appliance automatically as well as allows the users to take advantage of the latest and greatest features that we are continuously adding.

3. Technical Support:
From initial installation to continued technical support, RHUB will support any unit under warranty. 

4. Continuous availability:
Should your hardware fail or unit become unavailable for any reason, including your own network issues, RHUB will set up temporary accounts on our system while waiting on replacement or repairs of your network.

5. Audio conferencing service:
When warranty is active, you have access to our 1000 user audio conference bridge service. Without warranty, the audio conference bridge will cease to work. 

Policies:

One year of RHUB ENABLE coverage comes with all RHUB appliances. You may either purchase Annual RHUB ENABLE coverage yearly or your can purchase additional 1, 2, 3 or 4 year bundles at the time of purchase. During the coverage period, a defective unit will be replaced free of charge. The customer is responsible for shipping charges to return the defective product.

All software updates are automatically provided to RHUB ENABLE covered products that have Internet access.

RHUB ENABLE is priced at 20% of the system’s original MSRP price plus all the options and licenses that are included. A discount will be given on 2, 3 and 4 year bundles provided it is purchased at the same time as the appliance and on the same invoice (see table below for the discount schedule). If you decide not to purchase additional RHUB ENABLE coverage at the time of the purchase of the equipment, coverage may still be purchased at a later date but only PRIOR to the expiration anniversary (1 year from invoice of the appliance) to avoid penalties. Should a unit go out of coverage, the hardware replacement warranty will no longer be applicable or renewed and only software and conference bridge services will be granted and a prorated fee will be assessed for each missed month on top of the renewal fee. As an example, if a unit’s coverage expired on January 1st and a user wishes to renew the warranty on June 1st, a 6 month catch up fee (equal to 1/12th of the warranty fee x 6) will be charged plus the renewal fee (of 20% on the unit).

Return Policy
If within 5 business days after receiving the product you ordered, the unit does not perform as represented, call for a Return Materials Authorization (RMA) number. Items returned back to RHUB without an RMA number or collect freight will not be accepted. The product must be returned in its original packing and condition. Your account will be credited after the product is received at our warehouse in the previously stated condition. Please email the tracking number to return@rhubcom.com when you send the product back. RMA numbers must be used within 15 days of issuance or the RMA is canceled. Return instructions will be emailed to you.
 
Trade-In Program

Any RHUB appliance owner is eligible to this RHUB trade-in program.

1. Conditions:

  • The owner is the original owner
  • The appliance is in working condition


2. Trade in credits:

  • RHUB allows a trade-in credit up to 50% of the original purchase price
  • The trade-in credit applies only to a purchase of a upper model
  • The RHUB Enable subscription time left with the trade-in appliance will be converted to credit toward purchasing an extended RHUB Enable subscription.

 

End of Life

At times, RHUB must discontinue a product because hardware parts are discontinued or the existing products cannot support the increased requirements by new versions of software. A discounted product is an “End of life” product.

The following terms will apply to end of life products:

  1. End of life products will receive technical support from their current reseller and RHUB until the current RHUB Enable support subscription expires. The support is subject to the existing version's functionalities and limitations.
  2. End of life products get no software updates going forward.
  3. End of life products are not eligible for hardware replacement.
  4. End of life products no longer qualify for purchase of additional RHUB Enable support subscription.
  5. An end of life product with a current RHUB Enable subscription is eligible to trade-in with up to two years of free RHUB Enable subscription.  
 
 
 
 
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